Legal

Refund & Returns Policy

How returns, cancellations and refunds work for products and services from the Tenfold group.

Last updated: 12 November 2026

Each brand may publish its own refund and returns policy on its website or in your order or service agreement. Where it does, the brand’s policy applies and takes priority over this page. This page sets out the general rules across the group.

1. Who this policy applies to

This policy applies to products and services sold by Tenfold Ventures FZC LLC and its brands (Daily Basics, Workcart.ae, StartWith.ae), whether purchased online or invoiced directly. The tenfold.ae website itself does not sell products or take payments.

2. Products

Returns

  • You can request a return within 7 days of delivery.
  • Items must be unused, in their original condition and packaging, with all accessories, manuals and tags.
  • Please keep your order number or invoice as proof of purchase.

Items that cannot be returned

For health, hygiene and safety reasons, the following cannot be returned unless faulty or incorrect:

  • personal care and hygiene products, and tissues or paper products, once opened;
  • items damaged through misuse, accident or normal wear;
  • items marked as final sale, clearance or non-returnable at the time of purchase;
  • gift cards and digital products.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or different from what you ordered, contact us within 48 hours of delivery with your order number and photos. We will arrange a free replacement or a full refund, including delivery charges. Faults covered by a manufacturer’s warranty are handled under that warranty.

Order cancellations

You can cancel an order free of charge before it is dispatched. Once an order has been dispatched, it is treated as a return.

3. Services

  • Service fees can be refunded in full if you cancel before we start work.
  • If work has started, we may keep a fair share of the fee for work already completed.
  • Government, free zone, authority and other third-party fees paid on your behalf cannot be refunded once submitted, as they are set and kept by those bodies.
  • Where you have signed a service agreement, its cancellation and refund terms apply.

4. How refunds are paid

  • Approved refunds are made to the original payment method.
  • We process refunds within 7 working days of approving them (for returns, after we receive and inspect the item). Your bank or card issuer may take extra time to show the refund in your account.
  • Original delivery charges are not refunded unless the item was damaged, faulty or incorrect, or the return is due to our error. Return shipping for change-of-mind returns may be charged.
  • Cash-on-delivery orders are refunded by bank transfer or store credit.

5. How to request a return or refund

  1. Contact the brand you bought from through its website (Daily Basics, StartWith.ae), or email info@tenfold.ae.
  2. Include your order or invoice number, the item or service, and the reason for your request.
  3. We will confirm whether the return is approved and explain the next steps.

6. Your statutory rights

This policy does not affect your rights under UAE consumer protection law, including Federal Law No. 15 of 2020 on Consumer Protection.

7. Contact

Questions about refunds or returns: info@tenfold.ae.